Gardeners Highgate Terms and Conditions

These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Highgate. By making a booking, the client agrees to these terms, which are designed to keep the service clear, fair, and professionally managed. For the purposes of this document, references to “we”, “us”, and “our” mean the service provider, and references to “you” or “the client” mean the person, business, or organisation requesting the work. These terms apply to all standard gardening services, including routine maintenance, seasonal work, planting, hedge care, lawn work, clearance, and related outdoor tasks, unless a separate written agreement states otherwise.

We reserve the right to amend these terms from time to time. Any updated version will apply to future bookings once published or otherwise made available to the client. Continued use of the service after any change will be treated as acceptance of the revised terms. If any part of these conditions is found to be unlawful or unenforceable, the remaining provisions will continue in full force.

The client is responsible for ensuring that the information provided at the time of booking is accurate and complete. This includes access details, the scope of work required, known hazards, pets, restrictions, and any special instructions that may affect the delivery of the gardening service. Where additional information is supplied after booking, we may need to review the quotation, timing, or resource allocation before proceeding.

Booking Process

Bookings may be requested by telephone, email, online form, or any other booking method made available by the service provider. A booking is not confirmed until we have accepted the request and, where relevant, received any required deposit or written approval of the quotation. We may decline a request at our discretion if the job is unsuitable, outside our service scope, or cannot be safely completed.

Before confirming a booking, we may ask for details about the garden size, the condition of the site, access, parking, waste volumes, and whether specialist equipment is likely to be required. Any quotation is normally based on the information supplied by the client and may be adjusted if the actual job differs materially from the description given. The client agrees that photos, site visits, or written notes may be used to assess the expected work.

Appointments are scheduled on an estimated date or time window. While every effort is made to attend on time, weather, traffic, staffing, equipment failures, or previous jobs that overrun may affect the schedule. We will aim to keep the client informed where delays occur. Gardeners Highgate may reschedule a service if circumstances beyond our reasonable control make attendance impractical or unsafe.

Payments and Charges

Prices will be set out in the quotation, booking confirmation, or service agreement. Unless stated otherwise, quoted prices are based on the work described at the time of booking and may not include unforeseen extras, such as additional clearance, disposal fees, extensive overgrowth, difficult access, or emergency call-outs. Where extra work is requested or becomes necessary, we may provide a revised estimate before continuing.

Payment terms will be confirmed in advance and may require full payment on completion, payment in advance, or a deposit before work starts. For ongoing garden maintenance, periodic invoicing may apply. If payment is not made by the due date, we reserve the right to charge reasonable late-payment costs, suspend future services, or recover the debt by lawful means. All charges are payable in pounds sterling unless otherwise agreed in writing.

Any discounts, promotions, or special rates are offered at our discretion and may be withdrawn or amended without notice. Unless specifically stated, quotations are exclusive of VAT or any other applicable taxes. The client is responsible for checking the invoice promptly and notifying us of any genuine discrepancy within a reasonable period. Failure to do so will not affect the obligation to pay undisputed sums.

Cancellations, Rescheduling, and Access

The client may cancel or reschedule a booking by giving reasonable notice. Where notice is provided sufficiently in advance, no charge may apply, although this will depend on the type of service and any costs already incurred. If cancellation occurs at short notice, or if we arrive on site and cannot complete the work because access is unavailable, the client may be charged a cancellation fee or a call-out fee.

We may also cancel or defer a service where necessary due to unsuitable weather, unsafe conditions, staff illness, equipment failure, or other operational reasons. In such cases, we will seek to offer an alternative date. We are not liable for any indirect loss caused by the postponement of non-urgent gardening work, including missed seasonal timing or inconvenience, provided we act reasonably.

It is the client’s responsibility to ensure that we can reach the work area and carry out the agreed tasks safely. Gates, doors, paths, and driveways should be accessible, and any necessary permissions for entry or parking should be arranged before the visit. If locked access, obstruction, or third-party restrictions prevent the service from being completed, the booking may still be chargeable in full or in part.

Service Standards and Limitations

We will carry out services with reasonable skill and care and in accordance with applicable standards for domestic and commercial gardening work. However, natural variations in plants, turf, soil, seasonal conditions, and existing garden health mean that certain results cannot be guaranteed. Pruning, cutting, planting, and treatment work are subject to plant condition, weather, and growth cycles.

The client acknowledges that some work may involve cutting back, lifting, digging, or disposing of plants, shrubs, or garden materials that may not regenerate or recover. We will take reasonable care when handling living materials, but we do not guarantee survival, regrowth, or future performance unless such a guarantee is specifically agreed in writing. Advice offered by staff is given in good faith but should not be treated as a formal horticultural warranty.

We may refuse to undertake tasks that we consider unsafe, unlawful, environmentally inappropriate, or beyond the agreed scope. This includes work that requires specialist arboricultural certification, structural building knowledge, or controlled substances that are outside our authorised service range. If a requested task is declined, we will, where practical, explain the reason and may suggest an alternative approach.

Liability and Insurance

We hold appropriate insurance cover for the nature of the services we provide, but liability is limited to the extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

Subject to the above, we shall not be liable for indirect or consequential losses, loss of profits, loss of business, or loss of enjoyment arising from the provision or non-provision of gardening services. Our total liability for any claim arising out of a single booking will not exceed the total amount paid or payable for that specific booking, except where a higher limit is required by law.

The client is responsible for removing or protecting fragile items, valuables, ornaments, cables, buried services, hidden hazards, and personal property before work begins. We are not liable for damage caused by defects, pre-existing weakness, concealed conditions, subsurface obstructions, or information that was not disclosed beforehand. Where possible, we will take reasonable precautions, but the client accepts that gardening work can involve unavoidable disturbance to surrounding materials.

Waste Handling and Regulations

Garden waste produced during the service will normally be collected, separated, and removed in accordance with applicable waste management rules. We may, at our discretion, leave waste on site for the client, place it into designated containers, or remove it for lawful disposal depending on the service agreed. Any waste removed by us will be handled in line with relevant environmental and transport requirements.

The client must ensure that all waste intended for disposal is accurately described. Waste containing hazardous materials, chemicals, asbestos, oils, treated timber, contaminated soil, or prohibited substances will not be accepted unless specifically agreed and lawfully handled through appropriate channels. If such materials are discovered during the work, we may stop the task and seek further instructions, which may incur additional charges.

We will not knowingly breach waste carriage, disposal, or environmental rules. Where a waste transfer note, receipt, or other record is required, we may issue it or retain it in accordance with legal obligations. The client agrees not to ask us to dispose of any material in a manner that would contravene applicable law, local authority requirements, or approved waste procedures.

Client Responsibilities

To allow the service to proceed effectively, the client must provide clear instructions and disclose anything that may affect the work. This includes irrigation systems, underground services, livestock, wildlife considerations, medical hazards, security systems, and any protected plants or areas. If the client is unsure whether something is relevant, it should be mentioned before the appointment.

The client should also ensure that children and pets are kept safely away from the working area while tools, machinery, and garden vehicles are in use. We may pause work if we consider that conditions are unsafe. If the client asks us to proceed despite a known safety issue, we may refuse and the time attended may remain chargeable.

Where keys, codes, or other access arrangements are provided, the client confirms that they are authorised to share them and that doing so will not breach any third-party restrictions. We will take reasonable care of any access items entrusted to us, but the client remains responsible for limiting access to what is necessary for the service.

All intellectual property rights in our quotations, written content, designs, plans, or formatted service materials remain our property unless otherwise agreed. The client may use these materials only for the purpose for which they were supplied and may not reproduce them for commercial use without permission. Any photographs we take of completed work may be used internally for record-keeping unless the client requests otherwise in writing and such request is reasonable.

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the services, these terms, or any related payment issue will be subject to the exclusive jurisdiction of the courts of England and Wales. If a disagreement arises, both parties should first try to resolve the matter in good faith before starting formal proceedings.

By booking a service with Gardeners Highgate, the client confirms that they have read, understood, and accepted these Terms and Conditions. They also acknowledge that no statement made in marketing, conversation, or informal correspondence overrides these written terms unless confirmed in writing by an authorised representative. These conditions are intended to create a clear, professional agreement for the provision of gardening services while remaining consistent with UK legal requirements. If any term is found to be invalid, the remainder of the agreement will continue to apply.