Terms And Conditions

Gardeners Highgate Service Terms and Conditions

These Terms and Conditions govern the provision of gardening and related services by Gardeners Highgate to residential and commercial clients. By booking or receiving any service from Gardeners Highgate, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Client means the person, company, or organisation that books or receives services from Gardeners Highgate.

Services means gardening, garden maintenance, landscaping preparation, clearance, hedge cutting, lawn care, planting, and any other related services agreed between Gardeners Highgate and the Client.

Contract means the agreement between Gardeners Highgate and the Client for the supply of Services in accordance with these Terms and Conditions.

Visit means each attendance at the property by Gardeners Highgate to carry out the Services.

2. Scope of services

Gardeners Highgate provides a range of gardening and garden maintenance services, which may include but are not limited to lawn mowing, hedge trimming, pruning, weeding, planting, tidying, seasonal garden work, and garden waste handling in accordance with local regulations.

The exact scope of Services will be agreed at the time of booking and may be set out in a written quotation or confirmation message. Any additional work requested by the Client that falls outside the agreed scope may be subject to additional charges and may require a separate agreement.

3. Booking process

3.1 A booking is made when the Client contacts Gardeners Highgate, provides the necessary information about the property and requested Services, and receives confirmation of the booking details, including the date, approximate time window, and indicative cost where applicable.

3.2 Gardeners Highgate may request photographs, a description of the garden, or a site visit before confirming larger or more complex jobs. Quotations for such work may be provided in writing and will typically be valid for a limited period, which will be communicated to the Client.

3.3 By confirming a booking, the Client warrants that they are the owner of the property, or that they have full authority from the owner or managing agent to commission the Services.

3.4 Gardeners Highgate reserves the right to decline any booking at its sole discretion, including where the requested work is unsafe, impractical, or falls outside its usual scope of services.

4. Access to the property

4.1 The Client must ensure that Gardeners Highgate has safe and adequate access to the garden and any areas where Services are to be performed at the agreed time. This includes providing necessary keys, gate codes, or instructions for entry.

4.2 If the team is unable to gain access due to the Client's fault or omission, Gardeners Highgate may treat the Visit as cancelled by the Client and reserve the right to charge a cancellation fee as set out in the cancellation section of these Terms and Conditions.

4.3 The Client must ensure that pets and children are kept away from the working area while Services are being performed, and that any hazards, such as loose paving, sharp objects, or unsafe structures, are disclosed in advance.

5. Client obligations

5.1 The Client must provide accurate information about the garden and any special requirements, such as protected plants, irrigation systems, underground cables, or known allergies to specific treatments, so that Gardeners Highgate can plan the Services safely and effectively.

5.2 The Client must ensure that the garden is reasonably clear of obstacles such as toys, furniture, pet waste, or other items that may impede the work. Additional time required to clear such items may be chargeable.

5.3 The Client is responsible for obtaining any necessary consents or permissions from neighbours, landlords, freeholders, or local authorities where required for the work to proceed, such as tree works on protected trees or work affecting boundary structures.

6. Prices and quotations

6.1 Prices for Services may be based on an hourly rate, a fixed fee, or a combination of both, and will be communicated to the Client at or before the time of booking.

6.2 Any quotation provided is an estimate based on the information supplied by the Client and any inspection carried out. If, upon arrival, the work is materially different in scale or complexity from that described, Gardeners Highgate will inform the Client and may adjust the price, subject to the Client's agreement before proceeding.

6.3 Prices are exclusive of waste disposal charges, materials, plants, and specialist equipment hire unless expressly stated otherwise. These costs will be outlined separately where possible.

7. Payments

7.1 Payment terms will be confirmed at the time of booking. Gardeners Highgate may require full or partial payment in advance for certain Services, especially for first-time Clients, large projects, or where materials must be purchased in advance.

7.2 Unless otherwise agreed, payment is due on completion of each Visit. Gardeners Highgate accepts common electronic and bank-based payment methods, subject to change and availability.

7.3 For regular ongoing maintenance, Gardeners Highgate may issue invoices on a periodic basis. Invoices are payable within the payment term stated on the invoice. Late payment may result in suspension of Services until payment is received.

7.4 If the Client fails to make any payment by the due date, Gardeners Highgate may charge interest on the overdue amount and recover any reasonable costs incurred in collecting the debt.

8. Cancellations and rescheduling

8.1 The Client may cancel or reschedule a Visit by giving Gardeners Highgate reasonable notice. Unless otherwise agreed in writing, at least 24 hours' notice is required for cancellation or rescheduling of standard maintenance Visits and at least 48 hours' notice for larger or project-based jobs.

8.2 If the Client cancels or reschedules with less than the required notice, Gardeners Highgate reserves the right to charge a cancellation fee, which may be up to the full estimated cost of the Visit, particularly where staff and resources have already been allocated.

8.3 Gardeners Highgate may cancel or reschedule a Visit in cases of severe weather, safety concerns, illness, equipment failure, or other circumstances beyond its control. In such cases, Gardeners Highgate will contact the Client as soon as reasonably possible to arrange an alternative date and time. No cancellation fee will apply where Gardeners Highgate initiates the cancellation.

8.4 Repeated short-notice cancellations by the Client may result in Gardeners Highgate declining further bookings or requiring prepayment before accepting future work.

9. Weather and working conditions

9.1 Gardening work is affected by weather, daylight, and seasonal conditions. Gardeners Highgate will always aim to carry out Services as booked but may need to adapt or postpone work where conditions make it impractical or unsafe.

9.2 Certain tasks, such as lawn treatments or planting, may need to be adjusted or phased according to prevailing conditions. Gardeners Highgate will advise the Client where changes are recommended in order to protect plants, lawns, and structures.

10. Garden waste and waste regulations

10.1 Gardeners Highgate will handle green waste generated as part of the Services in accordance with applicable waste disposal regulations. The standard approach to waste handling will be confirmed at the time of booking.

10.2 In some cases, green waste can be left on site in compost areas, green bins, or other facilities provided by the Client. Where this is not possible or where the volume exceeds the Client's capacity, additional charges may apply for collection, transport, or disposal via licensed facilities.

10.3 Non-green waste, including old furniture, plastics, rubble, metal, or hazardous materials, is not generally included in standard gardening services. If the Client requests removal of such items, Gardeners Highgate may, at its discretion, arrange separate waste services, which may be subject to separate terms and charges and must comply with waste handling laws.

10.4 The Client is responsible for ensuring that any waste left on site in their containers is acceptable under local waste collection rules. Gardeners Highgate will not be liable for any refusal by the local authority or private collector to take waste from the property.

11. Materials, plants, and equipment

11.1 Where Gardeners Highgate supplies plants, materials, or products, these will be chosen with reasonable care to suit the garden conditions and the Client's brief. However, plant growth and survival depend on many factors beyond Gardeners Highgate's control, including weather, pests, disease, soil conditions, and the Client's ongoing maintenance.

11.2 Gardeners Highgate cannot guarantee the lifespan or performance of plants once the Visit is complete. Any recommendations for aftercare will be provided to the Client, who is responsible for following them.

11.3 Unless otherwise agreed, Gardeners Highgate will use its own tools and equipment. The Client must not use the company's equipment without permission. If the Client supplies their own equipment, Gardeners Highgate accepts no liability for damage to that equipment during use.

12. Health, safety, and pesticides

12.1 Gardeners Highgate will take reasonable care to perform the Services safely and in compliance with relevant health and safety requirements.

12.2 Where garden treatments, fertilisers, weed killers, or other products are used, Gardeners Highgate will follow product instructions and applicable regulations. The Client will be advised of any relevant safety precautions, such as keeping pets and children away from treated areas for a specified time.

12.3 The Client is responsible for following any safety guidance given and for informing all occupants and visitors to the property of any temporary risks associated with treatments or ongoing work.

13. Liability and indemnity

13.1 Gardeners Highgate will exercise reasonable skill and care in providing the Services. If the Client believes that any aspect of the Services has been performed negligently or is unsatisfactory, they must notify Gardeners Highgate as soon as possible so that appropriate steps can be taken to investigate and, where appropriate, rectify the issue.

13.2 Gardeners Highgate's liability for any loss or damage arising out of or in connection with the Services shall be limited to the amount paid by the Client for the specific Visit or project giving rise to the claim, except where such limitation is not permitted by law.

13.3 Gardeners Highgate is not liable for indirect or consequential loss, including loss of enjoyment, loss of profits, or damage caused by third parties or by circumstances beyond its control, such as extreme weather, pests, disease, or the Client's failure to follow care instructions.

13.4 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

13.5 The Client shall be responsible for any loss or damage to Gardeners Highgate's equipment or vehicles caused by the Client's negligence, deliberate act, or breach of these Terms and Conditions, and shall indemnify Gardeners Highgate for any such loss or damage.

14. Complaints and disputes

14.1 If the Client has a complaint about any aspect of the Services, they should contact Gardeners Highgate promptly with details of the issue. Gardeners Highgate will investigate and seek to resolve the matter amicably, which may include re-visiting the property to inspect the work.

14.2 Any disputes arising out of or in connection with these Terms and Conditions that cannot be resolved informally may be referred to a mutually agreed mediation service before either party considers formal legal action, where appropriate.

15. Intellectual property

15.1 Any designs, planting plans, drawings, or written recommendations produced by Gardeners Highgate remain its intellectual property unless expressly transferred in writing. The Client may use such materials only for their own property and may not reproduce or share them for commercial use without permission.

16. Data protection and privacy

16.1 Gardeners Highgate will collect and use the Client's personal information only for the purposes of providing the Services, managing bookings, issuing invoices, and communicating about work and relevant updates.

16.2 Personal data will be handled in accordance with applicable data protection laws. Gardeners Highgate will not sell or share the Client's details with third parties for marketing purposes without consent, except where required by law or necessary for the performance of the Contract, such as using subcontractors or waste carriers.

17. Changes to these terms

17.1 Gardeners Highgate may update these Terms and Conditions from time to time. The version in force at the time of the Client's booking will apply to that booking. Updated terms may be published on the company's website or otherwise communicated to the Client.

18. Governing law and jurisdiction

18.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, their subject matter, or formation shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Gardeners Highgate.

By making a booking with Gardeners Highgate or allowing work to commence, the Client confirms that they have read, understood, and agree to these Terms and Conditions.